Frequently asked questions

Send a quote request with the brand, device model, part number, quantity and destination country. We reply with availability, price and shipping options. When you accept the quotation we send an invoice and ship the parcel after it is paid.

State the quantity you need in the request. We quote single parts and larger quantities individually, so the price you see reflects your quantity.

We answer each request by email with availability, price and shipping options. A request with the part number and device model gets the fastest answer.

Look at the label on the device or on the old part. It shows the model name and the part number, often marked P/N. Search for either on this site, or send us a photo of the label and we identify the part.

Original means a genuine OEM part. Compatible means a new aftermarket replacement built to fit the same device. The condition is shown on each product page and on the quotation.

Suffixes often mark a region or a configuration. For example, the SE4750-SR and SE4750-MR scan engines differ in reading range. Send the full model string from the label and we check the fit before you order.

We ship from Hong Kong to the US, the EU and the UK, and to other countries on request. Details are on the Shipping and delivery page.

The lead time depends on stock and on the destination. We write it in the quotation before you place the order.

It depends on the delivery term in your quotation. With DAP, you pay duty and import VAT to customs on arrival. With DDP, we include them in one landed price. Ask for a DDP price if you want no charges on delivery.

Send a photo or short video of the fault and your order number. After we confirm it, we agree a replacement or a refund with you in writing. See Returns and warranty.

The return window is stated in your quotation. Contact us first, before you ship anything back.

The warranty period depends on the condition of the part (original, compatible or refurbished). It is written in your quotation and on your invoice.

The accepted methods are listed in your quotation together with the payment details. The website does not take online payments.

Listed prices are in US dollars. The invoice currency is confirmed in the quotation. Send your company name, billing address and VAT number with the request and we print them on the invoice.

Prices exclude VAT, sales tax and import duties unless the quotation says otherwise. See Payment for the details.