Returns and warranty

Return window

The return window for your order is stated in the quotation. Contact us before you send anything back.

Dead on arrival (DOA)

A part that does not work when it arrives is handled as a DOA claim. Send a photo or a short video of the fault together with your order number. Once we confirm the fault we agree a replacement or a refund with you in writing.

Wrong part or compatibility problem

If the part number on the label differs from your order, send us a photo of the label and the packing slip. If the part does not fit the device you named in the order, send the device model and a photo of the fault. We check both against the order and confirm the next step in writing.

Most compatibility problems start with an incomplete model name. Send the full model string from the device label before you order and we check it for you.

Who pays for return shipping

Warranty by part condition

The condition is shown on every product page and on your quotation. The warranty runs from the delivery date and its length is written on your invoice.

The warranty covers defects in materials and workmanship and parts that fail during normal use. It does not cover physical damage after delivery, liquid damage, electrostatic discharge damage during installation, wrong installation, or parts that were opened or modified.

How to start a return (RMA)

1. Email info@giantess-cn.com or use the contact form with your order number, the part number, the quantity, the reason and photos or a short video.
2. We reply with an RMA number and the return address.
3. Pack the part in antistatic packaging and write the RMA number on the outside of the box.
4. Ship it and send us the tracking number.
5. We inspect the part and confirm a replacement, a refund or a credit in writing.