Shipping & Delivery to US, EU and UK

We ship spare parts from Hong Kong to repair centers, resellers and IT teams in the US, the EU and the UK, and to other countries on request. Your quotation shows the shipping method, the cost and the delivery terms before you confirm the order.

Where we ship

Region	Carriers	Transit time
United States	International express courier	Confirmed in the quotation
European Union	International express courier	Confirmed in the quotation
United Kingdom	International express courier	Confirmed in the quotation
Other countries	International express courier	Confirmed in the quotation

Transit time counts from the day the carrier collects the parcel to the day it reaches your address. If your country is not listed, send a quote request with the destination and we confirm whether we can deliver.

Lead time

Lead time depends on stock and on the destination. We confirm it in the quotation, before you place the order.

Shipping cost

Shipping is quoted for each order from the weight, the volume, the destination and the carrier service. The quotation shows it as a separate line next to the parts.

Duties, taxes and delivery terms (DAP and DDP)

DAP (Delivered at Place): we pay the freight to your address. You pay import duty, import VAT and any clearance fee when the parcel clears customs.
DDP (Delivered Duty Paid): we pay or prepay duty and tax and quote one landed price. The parcel arrives without further charges.

The term that applies to your order, DAP or DDP, is written on the quotation. Ask for a DDP price if you want a landed cost with no charges on delivery.

Duty and VAT rates are set by customs in the destination country. Business buyers can usually reclaim import VAT through their own VAT return. Your accountant or customs broker can confirm the rules that apply to you.

Customs documents

Each parcel travels with a commercial invoice that lists part numbers, quantities, value and country of origin. If your broker needs HS codes or another document, tell us when you accept the quotation.

Batteries

Lithium batteries ship under the carrier's dangerous-goods rules. That can limit the available services and add time. The quotation tells you when your order includes batteries.

Tracking

When the carrier collects your parcel we email you the tracking number and send it on WhatsApp if you wrote to us there. You follow the delivery on the carrier's own tracking page.

Damaged or missing parcels

Photograph the box and the shipping label before you open the parcel, then email us the photos with your order number. The steps for a claim are on the Returns and warranty page.

Shipping and delivery